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Posted: Tuesday, February 20, 2018 12:03 AM

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Description

Healthcare Call Center Representative- Scheduling

Job Snapshot
Location: Albuquerque, NM, US
Employee Type: Contract to Hire
Posting ID: 6230585
Pay Rate: $13,000.00 /Year



Job Summary
Aerotek is currently seeking 20 Customer Service Representatives for a well knows Healthcare client located in Albuquerque, NM.

Job Description
● The Scheduling Department handles all provider appointment scheduling for the Healthplan members (scheduling, canceling, and rescheduling). This includes members from medicaid, medicare and the commercial line of business. In addition, representatives are also responsible for sending providers messages from their patients. When members call to schedule appointments, reps must be able to screen the reason for the call and escalate according to severity of appointment request. For example, someone calling for chest pain and/or shortness of breath could either be connected to the nurse line and/or be sent to the ER. Representatives also send providers messages regarding specific requests from patients such as but not limited to medication refills, blood work request or appointment prioritization. Reps must be able to write messages with detail, and grammatical accuracy.


Required Qualifications
● High school diploma or GED.
● Relevant customer service experience.
● Selected candidates must be willing to submit to a drug test and a background check.
● Dine/ Spanish is a plus


Benefits
● This is a full time opportunities with benefits and room for growth.



If you are interested, or know someone that might be, please feel free to respond to this email or give me a call.



I look forward to speaking with you soon.





Contact Information
Name: Christina Gonzales
Email: chrgonza@aerotek.com
Phone: 5053425017





About Aston Carter:
Aston Carter is a distinguished global provider of recruitment and staffing services to companies requiring highly specialized business professionals. As a Best of Staffing® Client and Talent leader, Aston Carter has an unrivaled commitment to delivering first class service to clients and business professionals across a variety of disciplines, including Accounting and Finance as well as Governance, Risk and Compliance. With more than 60 offices across Europe, Asia Pacific and North America, Aston Carter provides local, regional and global expertise to drive value and meet our customers' unique needs. Aston Carter is a division of Aerotek. Aerotek is an operating company of Allegis Group, a global talent solutions provider.

• Location: Albuquerque, Albuquerque, NM

• Post ID: 11965307 albuquerque
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